Question 1

How quickly will I receive a response?

Accepted Answer

Your message is saved and reviewed by the Omni Support team, who reply by email. Response times vary with volume, weekends and holidays. For order status, the order lookup on this page shows current tracking. The chat assistant gives automated answers; human replies come by email.

Question 2

How long does shipping take?

Accepted Answer

Same-day processing before 3:00 PM CT on business days, after payment confirmation. Orders after the cutoff are processed on the next shipping day. Delivery estimates begin after dispatch and are not guarantees. Standard Shipping via UPS Ground ($12.95, typically 1–5 business days); UPS 2-Day Air ($19.95, about 2 business days; free on orders $200+). All services are tracked. Estimates begin after dispatch; weekend delivery is not promised. Free UPS 2nd Day Air + a free 10ml Omni H2O on $200+ orders. Standard Shipping (UPS Ground) stays $12.95. We ship within the United States only.

Question 3

How do I track my order?

Accepted Answer

Use the order lookup tool on the contact page — enter your name, email, phone, zip code, and order number for real-time status updates. You'll also receive a tracking link by email as soon as your order ships.

Question 4

What is your return and refund policy?

Accepted Answer

Because of the nature of our products, all sales are final once an order ships. If something arrives damaged or incorrect, reach out within 7 days of delivery with photo proof and we'll send a one-time replacement product at no charge. One replacement per damaged order, subject to review.

Question 5

My order hasn't arrived — what should I do?

Accepted Answer

Start with the tracking link in your shipping confirmation email. If it's been more than 5 business days past your expected delivery date, send us your order number and we'll look into it right away.

Question 6

How do I get a Certificate of Analysis for my order?

Accepted Answer

All COAs are available on our website — each product page includes its corresponding certificate of analysis, and every peptide vial has a QR code label for instant access.

Question 7

My payment was declined, what should I do?

Accepted Answer

Make sure your billing address matches your card exactly — even a small mismatch can trigger a rejection. If the issue persists, try a different payment method or contact your bank to authorize the transaction.

Question 8

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes — we offer competitive pricing on bulk research orders. Email us with the products and quantities you're interested in and we'll put together a custom quote within 1–3 business days.

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