Privacy Policy

This Privacy Policy describes how Omni Research collects, uses, and protects information from visitors and customers.

Information We Collect

We collect information you provide directly (name, email, shipping address, institution) and limited technical information automatically (IP address, browser, pages viewed) to operate the site.

How We Use Information

To process orders, ship products, verify Certificates of Analysis, respond to inquiries, and comply with legal obligations. We use analytics and advertising tools (such as Google Analytics, the Meta Pixel, and the Snapchat Pixel) that may share online identifiers with those providers. This may be considered a "sale" or "share" of personal information under California law. We use two Meta Pixel IDs to measure our Meta (Facebook and Instagram) ads. California residents can opt out using the Do Not Sell or Share My Personal Information link or by contacting us through the Contact page.

Sharing

We share information with service providers required to fulfill orders (payment processors, shipping carriers), with the analytics and advertising providers described in this policy, and when required by law. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

We use cookies for essential site functionality, age verification persistence, and aggregate analytics.

Welcome offer fraud prevention: when a signed-in customer claims our first-order welcome offer, or checks out using it, we set a first-party cookie on this site containing a randomly generated code. The cookie expires one year after it is set. It is not built from your device or browser characteristics and is not shared with advertising or analytics providers. On our servers we store only a one-way hashed version of the code, linked to your account and to whether the offer was claimed or redeemed; when you check out with the offer, that hashed code is also saved with your checkout record so the offer can be confirmed when your payment is processed. We use this solely to help prevent the welcome offer from being used repeatedly through multiple accounts. The cookie only works in the browser where it was set: clearing cookies, using a private window, or using a different browser or device will not carry it over, and our other eligibility checks still apply. If the welcome offer is refused because someone else on your device already used it and this is your first order, please contact us through our Contact Us page or at support@omniresearch.org and we will review it manually.

This site uses Cloudflare Turnstile to protect checkout from automated abuse; it may process device and browser data. See Cloudflare's privacy policy.

TikTok Advertising (Your Choice)

We use the TikTok pixel and the TikTok Events API to measure our TikTok ads. For visitors in the United States, TikTok advertising measurement is on by default unless you opt out (visitors in Washington and Nevada must choose "Allow TikTok" first). For visitors in the European Economic Area, the United Kingdom and Switzerland, and anywhere else, it stays off until you choose "Allow TikTok" below. If you decline, the TikTok pixel does not load and we do not send TikTok events from our servers for your purchases. Arriving from a TikTok ad never counts as permission on its own. If your browser sends a Global Privacy Control signal, we always treat it as an opt-out and TikTok stays off even if you allowed it. You can opt out anytime with the control below, reached from the Do Not Sell or Share My Personal Information link. A decline is kept for 13 months.

If you allow it, TikTok may receive: TikTok cookie and click identifiers (such as the _ttp cookie and the ttclid link parameter), your IP address and browser details (user agent), pages you view, and purchase details (order number, products, quantities and order value). We do not send your name, email, phone number or address to TikTok. TikTok uses this to measure and report on our ads; its use is also governed by TikTok's own privacy policy.

We keep a record of your choice (the notice version, your decision and when you made it) in a cookie on this site, and with each checkout so purchase reporting follows the choice you had when you checked out. Your choice lasts 180 days and then we ask again. If you withdraw your choice, TikTok browser tracking stops from then on and checkouts you start afterwards are not reported to TikTok. A purchase from a checkout you started while TikTok was allowed may still be reported to TikTok from our servers after you withdraw, and withdrawing does not delete events already sent to TikTok. This setting also covers the Snapchat Pixel and server purchase reporting under the same US-default, opt-in-region, Do Not Sell and Global Privacy Control rules. Snapchat browser tracking measures page views, cart additions, checkout starts and purchases (order number, value and currency); When permitted by your recorded checkout choice, our servers may also share your IP address, browser details and purchase order number, value and currency with Snapchat for ad measurement and optimization. We do not pass your name, email, phone number or address to Snapchat. Snapchat browser tracking stops when you decline. This does not change Google Analytics, the Meta Pixel or other tools described above.

Do Not Sell or Share My Personal Information

To opt out of TikTok and Snapchat advertising measurement on this device, choose "Decline TikTok" below.

Data Retention

We retain order records as required by applicable law and for legitimate business purposes. Welcome offer fraud-prevention device records are deleted automatically 24 months after they are created. A hashed code saved with a checkout record is kept as long as that order record. You may ask us to delete these records using the contact details under Your Rights; we may keep information where we need it to complete an order, prevent fraud, or meet legal obligations.

Promotional Email

If you subscribe to our emails, in addition to the account emails described below, or tick an optional email box when signing up or checking out, we record the wording shown and when you agreed. When we show a notice at account creation in the United States saying that creating an account adds you to our promotional emails, creating an account with a verified email address (by email code or with Google) adds that verified address to our account email list. Signing in with Google only verifies your identity; it is not by itself a request for marketing. We keep the notice version, the date and time, the sign-up method and the country used to decide which notice applied. Accounts created by text message only are not added. We send these emails through our email service provider.

Every promotional email has a one-click unsubscribe link, and you can also unsubscribe by contacting us. An unsubscribe, bounce or complaint is kept on file, and signing up or signing in again does not undo it.

If you have an account, we use your account email address to send you a thank-you message after an order and reminders about items left in your cart. These messages may include an offer or promo code, each one has an unsubscribe link, and we send them until you unsubscribe. They are separate from our promotional email campaigns, which we send to people who opt in or create an account. If you unsubscribe, we stop these messages but may still send order confirmations, shipping updates and account notices about your orders.

SMS / Text Messaging

If you provide a mobile number at checkout, we may use it to send order and shipping update texts when the checkout notice about those updates is displayed. If you opt in to marketing texts (optional checkout checkbox or other forms, including our SMS sign-up page), we collect your mobile number, the date and time of your consent, your IP address (when available), and the exact consent language and version shown to you. Order and shipping updates and marketing texts are separate. Consent to marketing texts is not a condition of purchase.

Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile numbers are shared only with the messaging service provider strictly for the purpose of delivering messages you requested.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or email support@omniresearch.org. You can review the program and manage marketing opt-in on our SMS sign-up page.

Your Rights

You may request access, correction, or deletion of your personal information by emailing support@omniresearch.org.