Refunds

Order & Shipment Assistance

For an incorrect or damaged item, report the issue within 7 days of delivery. If tracking has not updated for more than 7 business days, contact us so we can open a carrier trace. Report a delivered package that cannot be located within 7 days of the delivery scan.

Shipment Protection includes eligible replacement or reshipment once a claim is verified. Monetary refunds are not automatic or guaranteed; original shipping charges are not reimbursed. The Shipping policy retains the complete claim requirements, evidence and exclusions.

If there is an issue with your order, contact Omni Research Support at support@omniresearch.org. We will review the situation and work with you to resolve verified order, fulfillment, or delivery issues in accordance with our policies. Examples include receiving an incorrect item, an item arriving damaged, or another verified fulfillment issue.

Depending on the circumstances, the resolution may include a replacement, a reshipment, or another appropriate resolution determined by Omni Research Support. A monetary refund is not automatic and is not guaranteed.

To report an issue, email us within 7 days of delivery with your order number, the batch number on the affected unit, and clear photographs of the item and packaging. Requests submitted after that window may not be eligible for review.

Opened, used, or improperly stored products are not eligible for return or replacement. Shipping charges are non-refundable.

Returns & Final Sale

Because of the nature of laboratory reference compounds, all sales are final. We generally do not accept returns, exchanges, or cancellations once an order has been placed. Opened, used, or improperly stored products are not eligible for return or replacement, and shipping charges are non-refundable.

Verified order, fulfillment, or delivery issues are the exception and are resolved by Omni Research Support as described in our Shipping policy.