Shipping
Please review our shipping, delivery, order issue, and return policies before placing an order.
Omni Research ships within the United States only and does not accept international orders. Orders with a non-U.S. shipping address cannot be processed and are cancelled and refunded.
Free UPS 2nd Day Air + a free 10ml Omni H2O on $200+ orders. Standard Shipping (UPS Ground) stays $12.95.
Same-day processing before 3:00 PM CT on business days, after payment confirmation. Orders after the cutoff are processed on the next shipping day. Delivery estimates begin after dispatch and are not guarantees.
Shipping Options
New Omni Research orders ship via UPS, fully tracked. Available services and prices are shown at checkout.
UPS Ground
Transit varies by destination. Tracking provides the carrier’s current estimate.
UPS 2-Day Air
Same-day processing before 3:00 PM CT on business days, after payment confirmation. Delivery days are Monday–Friday, excluding holidays; delivery timing is an estimate, not a guarantee.
Processing & Cutoff Times
Processing Cutoff · 3:00 PM CT
Orders placed after the cutoff, on a Sunday, or on an observed holiday are processed on the next shipping day, after payment confirmation.
Free Shipment Protection
Shipment Protection at No Cost
Every Omni Research order includes Shipment Protection at no additional cost. There is nothing to add at checkout and nothing to pay for it.
Protection covers an eligible replacement or reshipment of the affected products once a claim is verified. It does not automatically convert an order into a cash refund, and shipping charges paid on the original order are not reimbursed.
Lost in Transit
If tracking has not updated for more than 7 business days, contact support@omniresearch.org with your order number. We open a carrier trace and, once the package is confirmed lost, reship the affected items at our expense.
Damaged in Transit
Report damage within 7 days of delivery with clear photographs of the outer packaging, the inner packaging, and the affected units, plus the batch number. Verified claims are resolved with a replacement of the affected units.
Stolen After Delivery
If tracking shows delivered but the package cannot be located, report it within 7 days of the delivery scan. We ask that you check with household members and neighbors and provide a short written statement; a police report or carrier case number may be requested before a reshipment is approved.
Delivery Estimates & Carrier Delays
Estimated delivery dates are based on the shipping service selected at checkout and expected carrier performance. They are estimates, not guarantees.
Delivery estimates count carrier delivery days only — Monday through Friday, excluding Saturdays, Sundays, and observed holidays. We ship Monday through Saturday, so a package handed over on Saturday may begin transit the following Monday. Carrier schedules vary by service and destination; we do not promise weekend delivery.
Delays caused by weather, holidays, carrier operational disruptions, incorrect or incomplete addresses, failed delivery attempts, or other circumstances outside Omni Research's direct control may affect delivery timing.
Packaging & Tracking
All reference compounds are securely packed, with temperature protection where required by the compound's storage specifications. A tracking number is emailed once your order is dispatched.
Incorrect or Incomplete Orders
If your order arrives with an incorrect item, a missing item, or a shortage, email support@omniresearch.org within 7 days of delivery with your order number, the batch number on the units received, and photographs of the packing slip, the outer packaging, and the contents as received. Verified fulfillment errors are corrected with the correct or missing units shipped at our expense.
Orders shipped to an address entered incorrectly at checkout are not fulfillment errors. Contact support immediately if the address is wrong — once a label has been created we cannot guarantee a change.
Resolution Process
Email support@omniresearch.org with your order number, the batch number on the affected unit, and clear photographs of the item and packaging. Reports must be submitted within the deadlines above — 7 days of delivery for damage, shortages, and incorrect items, 7 days of the delivery scan for theft, and after tracking has not updated for more than 7 business days for a lost package.
Once a claim is verified, the resolution may be a replacement, a reshipment, or another appropriate resolution determined by Omni Research Support. A monetary refund is not automatic and is not guaranteed. Returns, final-sale, and monetary refund terms are documented in the Refund Policy.
LAST UPDATED · NOVEMBER 2, 2026
